Frequently Asked Questions
Due to high demand, we have temporarily suspended rush services. Please expect delays in PO confirmation and order production time.
It could take up to 3 days for us to confirm receipt of your order.
For more information on current order production time by product category, please click here. This message was last updated on October 12, 2022

Frequently Asked Questions

Q: Is the EOS you sell the same as what I see at the store?
A: Yes, it is the same product that you would buy at a retail store, though we add a custom logo for promotional purposes.
Q: What is the melting point of your lip balms?
A: 140-145 degrees Fahrenheit.
Q: Do you make any products that are classified as vegan?
A: We don’t carry any as stock items, but we can make a vegan product. We’d be happy to provide you with a quote for a custom order of a vegan product. Email for more information.
Q: Can you match Pantone (PMS) colors?
A: We use a digital print process, which gives us a 95% (or better) match of the original PMS color.
Q: I’m allergic to bees; would your products containing beeswax cause an allergic reaction?
A: Possibly. If you are allergic to bee venom (stings), you aren’t necessarily allergic to beeswax. However, for those who are allergic or sensitive to bee POLLEN, there is a chance that you’ll have sensitivity to an ingredient in beeswax called propolis. Please check with your dermatologist or allergist before using any products containing beeswax.
Q: Is your lip balm gluten free?
A: Our All Natural Lip Balm and Euro Balm are gluten free.

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