Frequently Asked Questions
Thank you for choosing Raining Rose Promos! Because taking care of our team (so they can take care of you) is important to us, we will close our office at 3 p.m. CST each Friday in the summer, with occasional closures at noon. We will do our very best to respond to your needs and maintain our award-winning service! Thank you for your understanding, and have a great summer!

Frequently Asked Questions

Q: Is the EOS you sell the same as what I see at the store?
A: Yes, it is the same product that you would buy at a retail store, though we add a custom logo for promotional purposes.
Q: What is the melting point of your lip balms?
A: 140-145 degrees Fahrenheit.
Q: Do you make any products that are classified as vegan?
A: We don’t carry any as stock items, but we can make a vegan product. We’d be happy to provide you with a quote for a custom order of a vegan product. Email for more information.
Q: Can you match Pantone (PMS) colors?
A: We use a digital print process, which gives us a 95% (or better) match of the original PMS color.
Q: I’m allergic to bees; would your products containing beeswax cause an allergic reaction?
A: Possibly. If you are allergic to bee venom (stings), you aren’t necessarily allergic to beeswax. However, for those who are allergic or sensitive to bee POLLEN, there is a chance that you’ll have sensitivity to an ingredient in beeswax called propolis. Please check with your dermatologist or allergist before using any products containing beeswax.
Q: Is your lip balm gluten free?
A: Our All Natural Lip Balm and Euro Balm are gluten free.

We donate 1% of our annual profits to support honeybees and beekeeping families. Learn More.
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ASI/80489 | PPAI/232508 | SAGE/67001 | UPIC Raini 224