Frequently Asked Questions
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We will be closed Wednesday, December 25, 2024 - January 1, 2025. We will resume business on January 2, 2025.

Frequently Asked Questions

Q: Is the EOS you sell the same as what I see at the store?
A: Yes, it is the same product that you would buy at a retail store, though we add a custom logo for promotional purposes.
Q: What is the melting point of your lip balms?
A: 140-145 degrees Fahrenheit.
Q: Do you make any products that are classified as vegan?
A: We don’t carry any as stock items, but we can make a vegan product. We’d be happy to provide you with a quote for a custom order of a vegan product. Email orders@rainingrose.com for more information.
Q: Can you match Pantone (PMS) colors?
A: We use a digital print process, which gives us a 95% (or better) match of the original PMS color.
Q: I’m allergic to bees; would your products containing beeswax cause an allergic reaction?
A: Possibly. If you are allergic to bee venom (stings), you aren’t necessarily allergic to beeswax. However, for those who are allergic or sensitive to bee POLLEN, there is a chance that you’ll have sensitivity to an ingredient in beeswax called propolis. Please check with your dermatologist or allergist before using any products containing beeswax.
Q: Is your lip balm gluten free?
A: Our All Natural Lip Balm is gluten free.
Q: Can I order less than the minimum quantity listed for a product?
A: Yes! In most cases, we can produce as low as 100 pcs for a 10% upcharge.

We donate 1% of our annual profits to support honeybees and beekeeping families. Learn More.
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